Support
Email [email protected] and include your account email, your iPhone model and iOS version, and what you expected to happen. We reply within two business days.
Common questions
Does Pinlyy upload my photo library?
No. Pinlyy reads the dates and locations already attached to your photos and analyses them on your iPhone to suggest trips and moments. A photo is only sent to our servers when you save it to a Memory. See the Privacy Policy.
How do I manage or cancel Pinlyy Pro?
Subscriptions are billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Pinlyy. Cancel at least 24 hours before renewal to avoid the next charge. Refunds are requested from Apple at reportaproblem.apple.com.
I paid but Pro didn't unlock.
Open the paywall in Pinlyy and tap Restore purchases, making sure you are signed into the same Apple ID you bought with. If it still doesn't unlock, email us with the date of purchase and we will fix it.
How do I delete my account?
In Pinlyy, go to Profile → Settings → Delete account. This permanently removes your profile, Memories, Trips, keepsakes and uploaded media. There is no undo and we do not keep a copy. If you cannot open the app, email us from your account's email address.
Pinlyy isn't finding my trips.
Discovery needs photo library access and photos that carry a date and a location. Check Settings → Pinlyy → Photos on your iPhone, and give the first scan a few minutes while your phone is unlocked and charging.
I want my data.
Email [email protected] from your account's email address and we will send you a copy of your Pinlyy data.